Refund Policy

Last Updated: June 22, 2026

Thank you for shopping with NovaTrend.

No Returns

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at +1 510-988-7513.

To process your request, please include:

• Your order number

• A description of the issue

• Clear photos showing the damage, defect, or incorrect item received

Upon review, we may offer a replacement or refund at our discretion.

Lost Packages

NovaTrend is not responsible for packages that are lost, stolen, delayed, or damaged after they have been marked as delivered by the shipping carrier.

Order Changes and Cancellations

Orders cannot be modified or canceled once they have been submitted and processed.

Contact Us

For questions regarding this policy, please contact:

Phone Support: +1 510-988-7513

Business Name: NovaTrend

By placing an order with NovaTrend, you acknowledge and agree to this Refund Policy.